The accommodation shall be used only by the persons listed on the Booking Form. More persons may be added by prior arrangement, providing the capacity of the apartment is not exceeded.

All apartments and the whole building are NON SMOKING.

Pets are allowed on request.

The person making the booking must be 21 years old or over.

Cancellations & Refunds

In the event of a cancellation, the hirer will be responsible for the balance of payment due unless the accommodation is re-let. Booking Deposits are non-returnable. Insurance is available to cover cancellation and details can be provided on request.

The hirer will be held responsible for the contents of the apartment. Any breakages, loss or damage to the apartment or premises, its fixtures or contents, must be reported immediately and we reserve the right to charge for the cost of repair or replacement.

All-female or all-male (“stag” or “hen”) parties are not accepted.

Non refundable, deposit of 25% with the booking form, balance payable on arrival. A booking is completed when you return our booking form and receive our confirmation.

Terms are weekly – Saturday-to-Saturday other than out of season mini-breaks.

Special offers cannot be used in conjunction with any other offer.

ARRIVAL: Apartments will be available from 4.00pm. If you arrive earlier, please feel free to leave your car in the car park, subject to space. (Also if the apartment is ready, we will happily show you in before 4.00pm.

DEPARTURE: Apartments to be vacated by 9.30 a.m. on the day of departure.

We expect our visitors to leave the apartment tidy with the cooker clean and rubbish bins emptied. In the unlikely event of liquids etc being spilt on carpets, beds or furniture, please let us know at once so we can take action to prevent permanent staining. Please don’t leave it to the end of your stay when such stains may be untreatable.

Terms include all bed linen and duvets, tea towel, cutlery, crockery and cooking utensils.

In the interest of safety and for the benefit of all, children must not play in halls and on the staircases. Also, ensure that there is no unreasonable amount of noise from within the apartments at any time.

The apartments are all-electric and electricity is provided by a £1 meter. All apartments are separately metered so you only pay for the electricity you use.

The proprietors shall not be liable to any person for any personal injury, or loss of, or damage to property, however, caused or sustained.

At Rose Court Holiday Apartments we aim to offer high levels of hospitality to all our guests, regardless of any permanent or temporary disability, medical condition or other specific requirement. This Access Statement is designed to give you the information you need to assess how effectively we can meet your particular needs.

PRIOR TO ARRIVAL

Reservations can be made by telephone, email or online.

Rose Court is located approximately 0.5 miles from Torquay railway and 1 mile from bus stations. We can easily arrange a taxi for you on request. Wheelchair-suitable vehicles are available if necessary. Directions to Rose Court can be found on the website.

ARRIVAL

The approach to the property is via a large carpark with parking​ for all apartments which are adjacent to the front entrance with a level entrance to Rose Court. Assistance with luggage is always available, and this can be collected from/delivered to your car if required.

ACCOMMODATION

Guest entry to the building is through double vestibule doors and up one step through double doors into the main hall.

All apartment entry doors are fitted with Door Closures to conform with the requirements of the mains wired central Fire & Smoke Alarm System which is fitted. There is emergency lighting and on all floors, stairways and corridors'.

Rose Court has 4 apartments on the ground floor which are spacious and 3 have step in showers and one has a bath with shower attachment; these apartments may be suitable for guests with limited mobility; however you must be able to step into the shower or bath.

We are more than happy to discuss your particular requirements. Being an older building, apartments vary in terms of shape and size. However, many will be suitable for guests with minor disabilities so do please feel free to call us so we can assist you.

GARDEN

Access to the residents lawned garden is via the car park and is on the level.

GENERAL

All information such as apartment facilities and tariffs can be printed in larger fonts if so required. Service dogs are accepted at Rose Court by prior arrangement.

We have tried to be accurate and as comprehensive as possible in the preparation of this Access Statement. We are more than happy to assist in any way possible to ensure that you have a very enjoyable stay at The Rose Court Holiday Apartments.

Brief summary

Rose Court Apartments keep details of our customers, their names, addresses, telephone numbers and email addresses on a manual system. We also keep their contact details (name and addresses) on a secure password-protected computer for the purposes of sending Christmas cards and, potentially, marketing material relating solely to Rose Court Apartments. We would never give contact details (either manually or electronically) to any third parties except with our customers’ express permission or unless legally required to do so.

We do not keep bank accounts or credit card details of our customers on any computer or electronic machine. When card payments are made, the paper “merchant copy” is kept securely and shredded as soon as receipt of payment is credited to our bank account. If payment is made over the phone, the “cardholder copy” is posted to the cardholder or immediately shredded if not required.

Since we do not take direct bookings via the internet, we do not require customers to provide any confidential data above that outlined in paragraph 1 above.

The full policy – much of which does not apply to how Rose Court Apartments currently operates.

This privacy policy sets out how Rose Court Apartments use and protect any information that you give Rose Court when you use this website.

Rose Court Apartments are committed to ensuring that your privacy is always protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Rose Court may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1^st February 2019 and complies with GDPR rules as from May 25th 2018.

BWhat information do we collect?B

Depending upon the form data you fill out, we may collect the following information:

• name
• business/company name
• job title
• contact information including email address and telephone
• IP address (automatically collected)
• web browser type
• operating system (automatically collected)
• industry information
• other information relevant to customer preferences
• a list of URL’s starting with and a referring site, your activity on our site, and the site you exit to (automatically collected)

What we do with the information we gather?

• We require this information to understand to address your needs and provide you with the information that you have requested, and in particular for the following reasons:
• Maintain your contact information to provide a marketing, creative or digital service or product
• Providing requested communication (eMarketing, direct mail, etc). With your permission and/or where permitted by law, we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protections Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015. Moreover, this policy will conform to the General Data Protection Regulation (GDPR) which comes into force from 25th May, 2018.
• We may use the information to improve our services.
• Personalising and tailoring your experiences on our site
• Responding to communications from you
• We may also use your information to contact you to follow up on product or service requests. We may contact you by email, phone or mail
• Analysing your use to of our site to enable us to continually improve our site and your user experience

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Google’s own privacy policy is available at: http://www.google.com/privacypolicy.html.

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How and where we store your data?

We only keep your data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it.

If you have signed up to receive marketing information, your data will be stored on a password-protected server until you request otherwise or provide updated information.

Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Act 1998. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties.

Security

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our site.

Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.

How do we share your data?

We do not share your data with any other company unless a project that we are undertaking for you requires third party support and you have given us permission to disclose your details (a photographer, for example).

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us. on the website, look for the box that you can click to indicate that you are happy for the information gathered to be used by Rose Court Apartments for direct marketing purposes. If so, please click the box next to the words “I give my consent for Rose Court Apartments to send me news, information & updates that may be of interest to me.” If you do not consent to us using your personal data in

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• Whenever you are asked to fill in a form this way, do not click the box. By doing this, the form may not process. If you are having second thoughts on receiving marketing information as previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the below address.
• You may request details of personal information which we hold about you under the Data Protection Act 1998 at no expense. If you would like a copy of the information held on you, please write to us at the address below.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

• Opt-in to receive marketing communications from us by email, telephone, text message or post.
• Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
• If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
• Sign in to our website and change your opt-in settings.
• Send an email to holidays@rosecourttorquay.co.uk
• Write to us at: Rose Court Holiday Apartments, York Road, Babbacombe Torquay, South Devon TQ1 3SG

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

How do we edit sensitive data?

Upon request, we will update the necessary databases and store the request as a hard copy in a locked filing cabinet as well as a soft copy on our protected server.

How do we erase a data subject’s personal data?

We will supply a request form for the erasure of personal data that doesn’t need to be maintained for legal obligations or exercise of official authority (i.e HMRC). In order to erase this data, we will delete all soft copies off of our server and hard copies will be shredded and disposed of safely.

In which circumstances do we report a data breach?

A loss of personal data does not result in a data breach unless, the breach results in a risk to the rights and freedoms of an individual. Such as, the breach may have detrimental effects on their reputation, financial loss, loss of confidentiality, discrimination or any significant economic or social disadvantage.

Should a data breach occur, depending on the severity, we will:

Report internally to the directors;

Report back directly to the individual exposed if there is a high risk to rights & freedoms,

Report to the ICO (Information Commissioner’s office with 72 hours).

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

Currently across our website we make use of cookies to help manage our website, make our website easier to use and support the provision of relevant information and functionality to you to improve your visitor experience, as well as provide us with information about how our website is used so that we can make sure it is as up-to-date, relevant and as error free as we can.

Cookies set across our website (whether set by our 3rd party partners or us), can be in the form of session cookies (lasting only as long as your visit to our website) or persistent cookies, and may use different technologies, such as JavaScript or Flash.

You can choose to manage the cookies we use on our website through your internet browser settings at any time. For more information about how to do this, and about cookies in general, you can visit http://www.allaboutcookies.org/manage-cookies/

Certain cookies may be set as soon as you visit our website, but you can remove them using your internet browser settings.

We may use cookies to:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Google’s own privacy policy is available at: http://www.google.com/privacypolicy.html

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How we use cookies

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
• Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
• Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.  Visit https://cookies.insites.com/disable-cookies for help on how to do this.

Please note that preventing cookies will impact on the functionality or performance of our website and will prevent you from using certain services provided through it. If you choose to do so, we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit. Doing so will also affect our ability to update our website to cater for user preferences and improve its performance.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the www.rosecourttorquay.co.uk domain.

If you provide information to a website to which we link, we are not responsible for its protection and privacy.